Compliance documents
13 professional documents covering every area of heat network compliance. Purchase individually or save with a bundle.
Looking for a bundle? Most operators choose the Compliant Bundle (£895) – all 8 core documents.
View bundles & pricing →Compliance documents
Each section guides you through what Ofgem expects. Fill in the fields, print for auditors, submit with confidence.
Document
Heat Network Operator Readiness Pack – E&W
Comprehensive readiness assessment covering operator details, network information, governance, consumer protection, and compliance evidence.
£295Purchase
Document
Heat Network Operator Readiness Pack – Scotland
Scotland-specific. Dual compliance with Heat Networks (Scotland) Act 2021 and Market Framework Regulations 2025.
£295Purchase
Document
Financial Resilience Statement
Assertion framework: working capital adequacy, insurance, emergency funding, regulatory history.
£195Purchase
Document
Supply Continuity and Step-In Plan
Contingency for supply disruption, step-in procedures, emergency contacts, consumer notification timescales.
£195Purchase
Document · 4 files
Model Compliant Bill
Compliance checklist, worked example, visual layout, and layout example. For operators who bill consumers directly – maps every mandatory Ofgem billing requirement.
£175Purchase
Document · 3 files
Consumer Welcome Pack
Three versions: fillable, mail merge for bulk personalisation, and high-contrast accessible. Issued to every new consumer.
£95Purchase
Compliance registers
Enter your data and the register tracks compliance for you. Pass/fail results calculated automatically.
Register
Priority Services Register
Vulnerable customer identification, support needs, review dates, reasonable adjustments.
£125Purchase
Register
Ofgem Data Reporting Tracker
Quarterly and annual submission tracking with reference guidance for each metric.
£125Purchase
Register
Staff Training Register
Compliance training log: dates, renewal schedules, competency records.
£95Purchase
Register
HNTAS Assessment Register
TS1 technical assessment: network condition, compliance status, remediation actions.
£125Purchase
Register
VDI 2035 Water Treatment Register
Water quality: test results, chemical dosing, corrective actions, threshold compliance.
£125Purchase
Register
TR1 Metering Compliance Register
Meter calibration, accuracy testing, annual review schedules, replacement planning.
£125Purchase
Register
Complaint Log Register
Consumer complaints: receipt, investigation, resolution, Energy Ombudsman escalation.
£95Purchase
Save with a bundle
The Compliant Bundle includes all 8 core documents for £895 – saving £405.