For housing associations, managing agents and councils

Run your heat network by the book.

Ofgem regulates heat networks now. AXIS is the heat network compliance system your team works in day to day: complaints, vulnerable residents, meter checks, water tests, training. It shows what’s due, flags what’s late, and keeps every record in order.

Compliance tools for heat network operators.

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£895 a year plus VAT for the whole team. Up to 50 people, one price.

Trusted by housing associations and managing agents

Clarion Housing Group Encore Home Group Pinnacle Group

If your buildings share a heating system, this probably means you.

Communal and district heating has a regulator now. Every operator has to register with Ofgem by 26 January 2027, then keep up with the rules every day after that.

Most of it comes down to keeping good records. Most networks are still doing that in spreadsheets and inboxes.

Check whether you’re in scope →

AXIS keeps the whole team on top of it.

AXIS, from Heat Network Compliance Hub, is one system for operations, customer service and engineering. Thirteen registers, already built around what the authorisation conditions ask for.

Know what’s due.

Open AXIS and it shows what’s overdue and what’s coming up, across every register. Nobody has to go looking.

Log it where it happens.

At a desk, or on a phone in the plant room. No paper sheets, and no typing it all up on a Friday.

It’s all on record.

A name and a time on every entry, and nothing quietly changed. Export your registers to CSV whenever you need them.

See how AXIS works

£895 a year plus VAT for the whole team if you start by 15 December 2026.

Not sure where you stand yet?

Start with the guides. They’re free, and they’re created by people who’ve run heat networks.

All guides →
GuideHow to register your heat network with OfgemWhat Ofgem asks for, in what order, and what to have ready before you start.Read it → GuideHeat network authorisation conditions: the complete listEvery authorisation condition in plain English, and what it means day to day.Read it → Free assessmentFind out what you still needA few questions about your network. A checklist of what’s missing at the end.Read it →

Heat network compliance documents

Just need the documents? Fourteen documents covering every Ofgem authorisation condition, stamped with your organisation name and emailed within five minutes. Buy them once and they’re yours. Individual documents from £95 and bundles from £495, one-off, plus VAT.

See the 14 documentsCompare the bundles →
The regulation

What heat network compliance requires

Heat network compliance in Great Britain is set by the Heat Networks (Market Framework) (Great Britain) Regulations 2025, with Ofgem as regulator under the Energy Act 2023. Every operator and supplier of a relevant heat network is in scope, whatever the size of the network or the ownership model. The authorisation conditions took effect on 27 January 2026, and existing heat networks must complete registration with Ofgem by 26 January 2027.

Meeting the conditions is not only a question of how the network is run day to day. Ofgem expects documented evidence behind each one: fair pricing and cost allocation, billing that meets the transparency requirements, a complaints procedure, a priority services register, financial resilience, and continuity of supply. Registration is the point at which that evidence has to exist rather than be intended.

What Ofgem compliance requires, condition by condition →
Not sure what you need? Use our registration checklist →

Built around requirements from

Ofgem Department for Energy Security and Net Zero Energy Ombudsman Scottish Government CIBSE BESA BSI
FAQ

Common questions

Most operators need a Heat Network Operator Readiness Pack, Financial Resilience Statement, Supply Continuity Plan, Model Compliant Bill, Consumer Welcome Pack, Priority Services Register, Ofgem Data Reporting Tracker, and Staff Training Register. The Compliant Bundle (£895 one-off, plus VAT) includes all eight.

You own the documents outright. When the rules change you can update them yourself at no cost, or wait until the change is relevant to your network. You control the timing and the method. You are never locked out of your own compliance records, never forced into a migration, and never waiting on a vendor to push an update before you can act.

The documents are a fixed record of what you submitted. AXIS is the live one: its registers track the current framework, so as Ofgem’s requirements develop the registers develop with them and your evidence keeps pace.

Generated with your organisation name and emailed within 5 minutes. Download link valid 7 days.
No. Professional compliance documents structured around Ofgem authorisation conditions. Every section tells you what information is needed. Fill in the fields, print for auditors. Not blank forms you have to figure out yourself.
Yes. Licensed to the organisation, not individual networks.
The documents prepare all the information you need for any online form Ofgem provides. They are your working compliance record and the auditor-ready evidence behind your submission.
No. Heat Network Compliance Hub is an independent provider. We are not affiliated with, endorsed by, or connected to Ofgem, DESNZ, or any regulatory body. Our documents are structured around publicly available regulatory material.
The documents prepare the evidence Ofgem expects to see behind a registration. They do not guarantee an outcome – that depends on the information you enter and your organisation's compliance position. What they do is make sure a query is not caused by documentation that was incomplete, poorly structured or missing required fields.
M&E engineers with over 15 years’ experience in heat network design, commissioning, and performance monitoring. The documents reflect operational reality, not just regulatory theory.
AXIS is our live compliance register. Instead of owning the evidence as document files, you hold it in permanent registers – complaints, water treatment samples, meter checks, staff training and the other Ofgem records – each entry time-stamped and kept for the life of the record. Entries can be added and corrected on the record, but nothing is quietly deleted, and every change is logged. AXIS runs on a subscription; the documents are a one-time purchase. See AXIS →
The Founders rate of £895 a year, plus VAT, is available for subscriptions started on or before 15 December 2026, and your price is held at £895 a year plus VAT for two years from your start date. Subscriptions started from 16 December 2026 are charged at the standard rate of £1,495 a year, plus VAT.
Yes. Any documents you have bought are yours outright and stay yours, whether or not you subscribe to AXIS. Buying the documents once and subscribing to AXIS are separate choices – AXIS is there if you would rather keep the evidence as a live register than as files.
No. A consultant reviews your position and hands back a report, and most bill more for the first day than the Compliant bundle costs outright (£895 one-off, plus VAT). What Ofgem asks for is documented evidence against each authorisation condition, and that is what the documents provide, structured and stamped with your organisation name. Where a consultant is genuinely useful is a contested or unusual network. For a standard registration it is documentation you need.
Registration is a submission, not the finish. The authorisation conditions are ongoing obligations and Ofgem can ask you to demonstrate compliance at any point after it. That means keeping a live record of the operational work: water tests, meter checks, complaints and their outcomes, staff training, priority services entries. AXIS exists for exactly that, keeping each entry permanent and time-stamped so the record stands when it is asked for.

Consultants and managing agents: multi-client access to AXIS is coming in 2027. Register your interest →

Registration deadline: 26 January 2027.

The work starts the day after. Get your team into AXIS before then, and the day after is just another Wednesday.

See how AXIS worksStart subscription